Frequently Asked Questions

Find answers to the most common questions about VibeNikah and our matchmaking process.

About VibeNikah

What is VibeNikah?

VibeNikah is a premium matrimonial platform specifically designed for Muslims seeking marriage. We combine Islamic values with modern technology to help you find a compatible spouse who shares your faith and life goals.

How is VibeNikah different from other matrimonial sites?

VibeNikah distinguishes itself through several key features:

  • Faith-centered approach that respects Islamic values
  • Advanced compatibility matching based on religious practice, personality, and life goals
  • Family involvement options to maintain traditional processes
  • Guided communication tools that foster meaningful conversation
  • Verification systems to ensure authenticity of profiles
  • Strong privacy controls tailored to Muslim sensibilities

Is VibeNikah available worldwide?

Yes, VibeNikah is available globally. However, we currently have our largest user bases in the United Kingdom, United States, and Canada, with growing communities in other countries with significant Muslim populations.

Account & Profile

How do I create an account?

To create an account, download our app or visit our website and click on "Get Started." You'll need to provide basic information including your email address, create a password, and verify your identity. After that, you'll be guided through our detailed profile creation process.

Can I control who sees my profile?

Absolutely. VibeNikah offers comprehensive privacy settings that allow you to:

  • Make your profile visible only to members who match your preferences
  • Choose whether to display your photos publicly or only to selected members
  • Hide specific information until you're ready to share it
  • Block specific members from contacting you

How can I verify my profile?

Profile verification is optional but recommended. You can verify your identity by uploading a government-issued ID, connecting verified social media accounts, or using our video verification feature. Verified profiles display a verification badge, increasing trust and credibility with other members.

Matching & Communication

How does the matching system work?

Our proprietary matching algorithm considers over 100 different factors divided into several key categories:

  • Religious practice: Prayer habits, madhab (school of thought), and other aspects of Islamic practice
  • Life values: Family goals, attitudes toward education, career ambitions
  • Personality traits: Communication style, interests, and temperament
  • Demographics: Age, location, ethnicity (if specified as important)

You'll receive new match suggestions regularly based on your preferences and activity on the platform.

How can I communicate with my matches?

VibeNikah offers several communication options:

  • Guided Questions: Pre-written questions about important topics to start meaningful conversations
  • In-app Messaging: Text-based conversations within a secure environment
  • Video Calls: Schedule and conduct video meetings through our platform
  • Wali Inclusion: Add family members to conversations when you're ready

Can my family be involved in the process?

Yes, we encourage family involvement in accordance with Islamic traditions. VibeNikah offers several features to facilitate this:

  • Family accounts that allow parents or walis to oversee the process
  • Options to include family members in conversations with potential matches
  • Family verification features to establish trust between families
  • Resources to help families understand the matchmaking process

Subscription & Payments

Is VibeNikah free to use?

VibeNikah offers both free and premium membership options:

  • Free Membership: Create a profile, view compatible matches, and use basic communication features
  • Premium Membership: Unlock advanced features including unlimited messaging, video calls, see who viewed your profile, and priority support

How much does a premium membership cost?

Premium membership pricing varies by region and subscription length. We offer monthly, quarterly, and annual plans with significant savings for longer commitments. Current pricing is available on our subscription page after creating an account.

How can I cancel my subscription?

You can cancel your premium subscription at any time through the Settings section of your account. Your premium features will remain active until the end of your current billing period. We don't offer refunds for partial subscription periods.

Safety & Support

How does VibeNikah ensure user safety?

We employ several measures to maintain a safe environment:

  • Identity verification systems to reduce fake profiles
  • Moderation of all profile content before it goes live
  • AI-assisted monitoring of messages for inappropriate content
  • Easy reporting system for concerning behavior
  • Regular security audits and data protection measures
  • Educational resources about safe matrimonial searching

What should I do if I encounter inappropriate behavior?

If you encounter any concerning behavior, please:

  1. Use the "Report" function available on all profiles and in message threads
  2. Block the user to prevent further communication
  3. Contact our support team through the Help section with details of the incident

Our moderation team reviews all reports within 24 hours and takes appropriate action according to our community guidelines.

How can I contact customer support?

Our support team is available through multiple channels:

  • In-app help center with live chat support (premium members)
  • Email support at support@vibenikah.com
  • Phone support during business hours (regional numbers available in your account)
  • Comprehensive help articles in our Help Center

Still have questions?

Our support team is always ready to help you navigate your journey toward finding a spouse.

Contact SupportVisit Help Center